8e8 Privacy Policy — Your Data, Our Responsibility

1 Introduction

When you use the 8e8 platform — whether through the website, mobile app, or any other channel — we collect certain information to provide you with our services. This Privacy Policy ("Policy") explains the entire process of how that information is collected, used, and protected.

8e8 believes privacy is a fundamental right. We want you to use our platform with complete confidence and peace of mind. This policy is written in plain language so every user stays fully informed about how their data is handled.

This Privacy Policy is part of 8e8's Terms and Conditionsshould be read alongside. By using the platform, you are considered to have accepted this policy.

2 What Data We Collect

8e8 only collects information that is genuinely necessary to provide services, ensure security, and meet legal obligations. The types of data we collect are detailed below:

3 Purpose of data use

8e8 uses the data it collects strictly for defined purposes. No information is used unnecessarily or without your consent. The main purposes are:

• Account Management: For registration, login, identity verification (KYC), and account security.
• Transaction processing: To process deposits and withdrawals.
• Customer Support: To resolve your complaints or queries promptly.
• Security assurance: To detect and prevent fraudulent activity.
• Legal Obligations: To comply with AML (Anti-Money Laundering) and other regulatory requirements.
• Service improvement: Statistical analysis to improve the user experience.
• Relevant notifications: To keep you informed about important updates, bonus offers, and promotions (you can opt out at any time).
• Responsible Gaming: Identifies problematic gaming patterns and provides support when needed.

We never sell your data to marketing companies or any other third parties.

4 Data storage & security

8e8 follows industry-leading standards to protect your data. Security measures are in place at every level:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure servers: Data is stored in ISO-27001 certified data centers.
• Access Controls: Only authorized personnel can access specific data.
• Regular audits: Third-party security experts conduct regular system audits.
• Data Retention Policy: After account closure, data is retained for a legally required period and then securely deleted.
• Two-factor authentication (2FA): You can enable 2FA on your account for an extra layer of security.

5 Data sharing policy

8e8 respects your privacy. We do not share your information with anyone except in the limited circumstances outlined below:

• Payment processor: Solely to process transactions with payment partners such as Mobile Banking, Nagad, and Rocket.
• Identity verification service: With licensed providers for KYC verification.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement agency.
• Regulatory authority: To meet licensing and compliance obligations.
• Technology partners: Trusted service providers who support platform operations — all bound by strict confidentiality agreements.

For any data sharing beyond the situations listed above, we will obtain your explicit consent beforehand.

6 Cookies Policy

8e8's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language, theme, and preferences.
• Analytics cookies: To understand which parts of the platform are used most — fully anonymized.
• Marketing cookies: To show relevant ads — you can opt out of these at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working properly.

7 Your Rights

As an 8e8 user, you have the following rights over your own data:

• Right to access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain circumstances.
• Right to restrict processing: You can request that we stop processing your data for specific purposes.
• Right to portability: You can receive your data in a readable, portable format.
• Right to Object: You can opt out of marketing communications at any time.

8 Minor Protection

8e8 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process any data from minors.

• Age verification is mandatory at registration.
• Additional documents may be requested for age verification on suspicious accounts.
• Any account found to belong to a minor will be closed immediately.
• Parents or guardians can report concerns about a minor's account to our support team.

To learn more about responsible gaming, visit our Responsible Gaming View page.

9 Policy updates

8e8 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified in advance via email or an in-platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

10 Contact

For any questions or complaints about our Privacy Policy, or to exercise your rights, please contact our support team:

Our also on the FAQ page Get answers to general privacy-related questions.